Refund & Cancellation Policy

Refund & Cancellation Policy

 

Last updated: 06/08/2026

 

Appointment cancellations & no-shows

 

We require at least 24 hours' notice to cancel or reschedule your appointment. Cancellations made with less than 24 hours' notice, and no-shows, will be charged 50% of the booked treatment price.

 

Treatments

 

Once a treatment has been performed, it is non-refundable. If you're not happy with your results, please let us know — at our discretion, we may offer a complimentary treatment to address your concern.

 

If you're not a suitable candidate on the day

 

Occasionally, a contraindication to treatment is identified during your consultation on the day, after payment has been made. In this situation, you'll be offered a credit, an alternative suitable treatment, or the option to reschedule, rather than a cash refund.

 

Retail products

 

We accept returns on skincare products within 14 days of purchase where there has been a genuine adverse reaction, supported by documentation (e.g. photos). For hygiene reasons, we're unable to accept returns for change of mind, or on products used without a documented reaction.

 

Your rights under Australian Consumer Law

 

Nothing in this policy limits your rights under the Australian Consumer Law. Our services and products come with guarantees that cannot be excluded, and if a service or product fails to meet a consumer guarantee, you may be entitled to a remedy regardless of the policy above.