Privacy Policy
Last updated: 24/08/2026
Who we are
J'adore Skin ("we", "us", "our") is a skin and beauty therapy clinic operated by Jenna / ABN 43 711 847 398, located at Shop 8, 12 Discovery Drive, North Lakes, Queensland 4509. You can contact us about privacy matters at jadoreskinbyjen@gmail.com or 0491 189 133.
The information we collect
When you book an appointment, we collect your name, phone number and email address through our online booking system, Timely.
Before your first treatment, you'll complete a digital consultation form (also through Timely) covering information relevant to your treatment, including allergies, medications, pregnancy status, skin conditions and relevant medical history. We only ask for what's needed to deliver your treatment safely.
With your consent — given via a tick-box on the consultation form — we may take before-and-after photos of treatment areas for social media or marketing use. You choose whether to opt in, and you can change your mind at any time by letting us know.
If you contact us through the website, phone, or in person, we may also collect any other information you choose to share with us.
Payment information
Payments are processed through Timely. We do not store your full card details ourselves — that is handled directly by our payment processor.
How we use your information
We use your information to:
- book, manage, and remind you of appointments
- deliver safe, appropriate treatments based on your consultation form
- process payments
- respond to enquiries
- with your consent, share treatment photos for marketing
We do not sell your information, and we do not use it for any purpose beyond running J'adore Skin.
Advertising and cookies
Our website uses tracking technologies, including Meta/Facebook and Google advertising tools, to measure the performance of our ads and understand how visitors use the site. These tools may use cookies. You can control cookies through your browser settings, and through this site's cookie preference banner.
Where your information is stored
Your booking and consultation information is stored securely in Timely's cloud-based system. Jenna is the sole person with access to your client records — no other staff or third parties see your information, other than the service providers (such as Timely) needed to run the clinic.
How long we keep your information
We retain client consultation and treatment records for a minimum of 7 years from the date of your last visit, in line with standard record-keeping practice for treatments involving health-related information.
Your rights
You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it. To do so, contact us at jadoreskinbyjen@gmail.com. We will action reasonable requests promptly, unless we're required to keep certain information for legal or record-keeping reasons (see "How long we keep your information" above).
Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.
Contact us
Questions about this policy or your information? Contact Jenna at jadoreskinbyjen@gmail.com or 0491 189 133.